Delivery & Returns

Delivery is free on every order, anywhere in Kenya. There are no hidden handling fees.

• Nairobi CBD and surrounding estates: same day for orders confirmed before 2pm, otherwise next day.
• Other major towns: 1-2 working days via courier.
• Upcountry and remote areas: 2-4 working days via courier pickup point.

We call or WhatsApp you before dispatch to confirm your address and a convenient time.

You can also collect your order in person at The Bazaar, 3rd Floor, Shop C1C, Nairobi CBD (junction of Moi Avenue and Biashara Street), Monday to Saturday.

We accept M-Pesa Buy Goods to till 3019629 (Insightgate Enterprise), or pay on delivery. For pay-now orders, enter the M-Pesa confirmation code at checkout so we can match your payment and release the order faster.

• You have 7 days from delivery to request a return or exchange.
• The item must be unused, in its original packaging, with all accessories included.
• Faulty or wrong items are collected and replaced at our cost.
• For hygiene reasons, opened beauty products, innerwear and perishable groceries cannot be returned unless faulty.

Message us on WhatsApp or email hello@qyvenstores.co.ke (or call +254 702 140 295) with your order number and a photo of the item. We confirm the return within one working day and arrange collection or shop drop-off. Approved refunds are sent back to your M-Pesa number within 3 working days of us receiving the item.

You can check the current status of any order on the order tracking page.

Electronics carry the manufacturer warranty stated on the product page. Keep your receipt — you can download it any time from the tracking page.