Delivery zones, pickup points & arrival times

Delivery is free on every order, anywhere in Kenya. Find your zone below to see when your order arrives, or collect it yourself from one of our pickup points.

Nairobi delivery zones

Zone 1 — CBD & city centre

Moi Avenue, Biashara Street, Tom Mboya, Kimathi Street, River Road, Ngara, Upper Hill

Within 2-3 hoursOrder before 4pm

Zone 2 — Inner suburbs

Westlands, Parklands, Kilimani, Kileleshwa, Lavington, South B, South C, Hurlingham, Nairobi West

Same day, 3-5 hoursOrder before 3pm

Zone 3 — Eastlands

Buruburu, Donholm, Umoja, Kayole, Embakasi, Pipeline, Komarock, Kasarani, Roysambu, Zimmerman

Same day if ordered early, otherwise next morningOrder before 1pm

Zone 4 — Western & southern outskirts

Karen, Langata, Rongai, Kikuyu, Kinoo, Uthiru, Dagoretti, Ngong Road end

Next day by noonOrder before 5pm

Zone 5 — Greater Nairobi metro

Ruiru, Juja, Thika Road towns, Kitengela, Athi River, Syokimau, Ruaka, Banana

Next working dayOrder before 5pm

Arrival times start once your order is confirmed by phone or WhatsApp. Sundays and public holidays are not counted as delivery days.

Pickup points

Qyven Stores shop (main pickup)

The Bazaar, 3rd Floor, Shop C1C, Nairobi CBD Junction of Moi Avenue & Biashara Street

Mon-Fri 8.30am-6pm - Sat 9am-5pm - Sun closed

Ready in 1-2 hours after confirmation

Nairobi CBD courier desk

Accra Road courier stage, opposite Tea Room, Nairobi CBD

Mon-Sat 8am-6pm

Same day for orders confirmed before 2pm

Westlands collection point

Sarit Centre area agent desk, Westlands

Mon-Sat 9am-7pm

Same evening for orders confirmed before 1pm

Countrywide delivery

Mombasa, Kisumu, Nakuru, Eldoret, Thika1-2 working days

Nyeri, Meru, Embu, Machakos, Kitui, Kericho, Kakamega2 working days

Remote towns & courier pickup stations countrywide2-4 working days

Trusted nationwide delivery

Our delivery is in partnership with

G4S Courier Services

Speedaf

ParcelGrid

Pick-up Mtaani

Fargo Courier

ParcelPoint Kenya

DHL

Need help with your delivery?

Call +254 702 140 295, email contact@qyvenstores.com, or message us on WhatsApp. You can also track your order or read the full delivery & returns policy.